Thank you for shopping with Riverdance Soapworks. We carefully prepare and package every order from our facility in Shelton, Washington.
Order Processing
Most in-stock orders are processed within 3 business days after the order is received.
Business days are Monday through Friday and exclude recognized holidays.
Processing time refers to the time required for Riverdance Soapworks to prepare your order for shipment. Carrier transit time begins after the package has been accepted by the shipping carrier.
Processing times may be longer during holidays, promotional events, product launches or other periods of unusually high order volume.
Custom, private-label, wholesale, preorder and made-to-order products may have different production and shipping timelines. Any applicable lead times will be communicated separately.
Shipping Carriers
Riverdance Soapworks primarily ships orders using USPS and UPS.
The carrier and shipping service used for an order may depend on the destination, package size, weight and shipping option selected or available.
United States Shipping
We currently ship to addresses within the United States.
Shipping charges and available delivery options are calculated or displayed during checkout when applicable.
Carrier delivery estimates are estimates only and are not guaranteed by Riverdance Soapworks.
Shipping to Canada
Riverdance Soapworks currently offers shipping to Canada.
International shipments may be subject to customs inspections, import duties, taxes, brokerage fees or other charges imposed by Canadian authorities, shipping carriers or other third parties.
Unless specifically stated otherwise during checkout, these charges are the responsibility of the recipient and are not included in the product price or Riverdance Soapworks shipping charge.
Riverdance Soapworks does not control customs processing and cannot guarantee international delivery dates.
All international sales are final except when Riverdance Soapworks ships an incorrect product.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you discover an error in your shipping address, contact us as quickly as possible at CustomerService@RiverdanceSoapworks.com.
We will make reasonable efforts to correct an address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or has been transferred to the carrier.
Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility.
Tracking
When tracking is available, tracking information will generally be provided after your order ships.
Carrier tracking systems are controlled by the applicable shipping carrier and may take time to update after a package leaves our facility.
Lost Packages
Once an order has been transferred to USPS, UPS or another shipping carrier, delivery is handled by that carrier.
If tracking indicates that a package has been lost while in transit, please contact the carrier and Riverdance Soapworks so that the circumstances can be reviewed and any available carrier claim process can be pursued.
Riverdance Soapworks does not guarantee replacement or reimbursement for packages lost by a shipping carrier.
Packages Marked Delivered
Riverdance Soapworks is not responsible for packages that are lost, misplaced or stolen after the shipping carrier has marked the shipment as delivered to the address provided with the order.
If tracking shows your package as delivered but you cannot locate it, we recommend checking around the delivery location, with other members of your household or business, with neighbors when appropriate, and directly with the shipping carrier.
Riverdance Soapworks does not automatically replace or refund orders that have been confirmed as delivered by the carrier.
Shipping Delays
Weather, natural disasters, carrier disruptions, customs processing, high-volume shipping periods and other circumstances outside Riverdance Soapworks' control may result in delivery delays.
Riverdance Soapworks is not responsible for carrier delays after an order has been transferred to the shipping provider.
Damaged Shipments
If your order arrives damaged, please contact CustomerService@RiverdanceSoapworks.com within 7 days of delivery.
Include your order number and photographs of the damaged product and shipping packaging so that we can evaluate the issue and, when appropriate, pursue a claim with the carrier.
Contact
For shipping questions, please contact: CustomerService@RiverdanceSoapworks.com
